FAQ

Frequently Asked Questions

I pulled the tab but the device isn't turning on

-There’s a chance your battery may have gotten knocked out of placed during the pull tab removal causing a false low battery warning.  We recommend taking the battery out, waiting a minute for the capacitors to discharge, and then try putting the same battery back in. Alternatively, you could try pressing the the button on the back of the device with a small object like a paperclip to help wake-up the device.

What happened to GigaPets AR

-We moved on from that feature based on customer feedback but if you have a GigapPetsAR device the app will still be available to you.

What are the next pets that will be released and when?

– We have not yet released what the next pets will be but there will be one out in Fall of 2023 and another out in Spring of 2024

How long are the batteries supposed to last?

-The starter batteries are intended to last at least a month with normal use however for best longevity of your product we recommend switching to a brand name battery like energizer after you see the low battery screen.

Where can I get vintage GigaPet devices?

-You can find a lot on eBay or some people sell them through the GigaPets Discord page or the GigaPets and Tiger Electronics of the 90s Facebook group.